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Amit Dixit

Experience:
Rating:
Location:
Education:
Skills:
18 Years
Not available
Mumbai
MFM
Customer Service; Finacle, Public Speaking, Communication Skills, Stress & Time Management
 
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Corporate Trainer
  •  

    OBJECTIVE

    To consult clients on training requirements and empower human resources to realise their full potential to build a system of organizational effectiveness through dynamic training.

     

    PROFESSIONAL SUMMARY

    A banker  with a proven ability to drive change initiatives and best practices to streamline processes, enhance efficiency, reduce costs, maximize efforts to realise potential and explore business opportunities.  Having worked in the banking and finance, I currently function as a ‘Trainer’  to  Corporates, Educational Institutions,  Start-Ups and Mid-sized firms .

     

    Trainer’s Hat

    • Have successfully delivered trainings to in house bank staff on Products, Customer Service  and  On the job trainings.
    • Have been a part of core training team and was instrumental in setting up the methods for senior banking staff of Sangli Bank post merger with ICICI Bank .
    • Instill Thinking process and active participation among participants .
    • Able to devised role-plays, simulations, Case Studies, group activities, Brainstorming exercises, Audio-visuals etc. to enhance the learning experience and ensure effectiveness of training outcome
    • Pre  and  Post assessment tests to demonstrate progress and measure effectiveness of training.
    • Successfully delivered training on “Stress Management & Time Management” at ‘Birla College of Arts, Commerce & Science,Kalyan’.  Have been invited for future training programs. Schedule may  be shared later on.

     

    1. WORK EXPERIENCE

     

    RBL  Bank Ltd  

    Designation          :  Branch Manager (AVP)

    Duration               :  16th December, 2013 – 30October2017.

     

    HDFC Bank Ltd

    Designation          :  Branch Manager

    Duration               :  11th December, 2012 – 03rd December, 2013.

     

    ICICI Bank Ltd

    Designation          :  Branch Manager

    Duration               :  04th December, 2006  to   09-Dec-2012 .

     

    Citigroup Global Services Ltd (formerly e-serve International Ltd).

     

    Designation                 : Team Leader 

    Duration                      : 13th October, 2000 to 27th November, 2006.           

     

    C. G. Marketing Pvt. Ltd.,  Andheri  (E).

     

    Designation        : IDSS - cum- Personnel Assistant

    Duration              : From 1st April, 2000 to 9th October, 2000.

     

    Cadbury India Limited, Thane.

     

    Designation        : Trainee – Personnel Dept.

    Duration              : From 1st April, 1999 to 11th December, 1999.

     

     

    1. ACADEMIC CREDENTIALS

    Course

    Institute, City

    Year

    %

    MFM

    Jamnalal Bajaj Institute of Management Studies, Mumbai (JBIMS)  (Mumbai Umiversity).

    2013

    61%

    MBA (HR)

    Birla College Kalyan, (YCMOU, NASIK).

    2004

             52%

    B.COM

    Birla College, Kalyan (Mumbai University).

    1997

     63%

     

     

     

    1. AREA OF TRAINING:

     

    • Stress & Time Management.
    • Communication Skills

     (handling Conference Calls, Internal as well as customer Telephone calls, Email Etiquettes).

    • Customer Service Excellece.
    • Retail Banking Domain.
    • Sales Processes.

     

     

     

    1. ACHIEVEMENTS

     

    • Award for achieving highest Revenue Targets in Mumbai Zone for selling 18crores MF.
    • Award for Highest Trade & Forex revenue in Mumbai Zone.
    • Qualified for International Training Program at Bali as overachieved contest  targets.
    • Received accolades and appreciations for making 44years old branch Profitable post me taking over.
    • All my branches secured Star or highest ratings in Customer Service Audits  and Internal as well as External Audits.
    • Awarded for CASA Mobilisation at HDFC.
    • Worked on “Winback Project” at ICICI Bank and was appreciated for the same.
    • Award at the hands of Ms. Chanda Kochhar & Mr.  Amitabh Bachhan for ranking in TOP10  Urban branches on Life Insurance targets.
    • Instrumental in training Senior Staff members of Sangli Bank post merger with ICICI Bank.
    • Part of successfully migration of Internation Funds Transfer Compensation Team called ‘Centre of Excellence’ at Citigroup Global Services (formerly Eserve International Ltd).
    • Appreicated for working during the exigencies .

     

     

    1. Certifications

     

    • Train the Trainer Program – IATD (Scheduled completion in Feb,2018) .
    • AMFI & IRDA certified.
    • Cleared AML and KYC guidelines certification from Indian Institute of Banking & Finance.