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Duhita Dharwadkar

15 Years
Not available
B.E. Electronics, PGDBM (General management)
Business Process Management, Process Design, Process Improvement and Innovation, Process Performance Management and Governance Operational Excellence BPM CoE Design and Setup
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Business Process Management Expert
  • Profile Summary

     Duhita is a self-driven and hardworking individual who has gained significant expertise and leadership in Business Process Management, Transformation and Operational Excellence domains.


     She has 15 years of experience training and consulting at CXO/ Senior Management/ Middle Management  levels in the following sub-areas:


    -          Overall Business Process Management methodology

    o    Business Process Design

    o    Process Improvement and Innovation

    o    Process Performance Management and Governance

    o    BPE Center of Excellence (CoE) Design and Setup

    o    Process Organization Setup and Process Leadership

    o    Operational Excellence

    o    Creation of Business Process Architectures

    o    BPM Competency Management and Learning Program Definition and Rollout

    -          Process Quality Management

    o    CMMI for Services (Level 3) Implementation

    o    Internal Quality Audits Program Management

    -          Corporate Performance Management

    o    Management by Objectives Implementation

    o    Balanced Scorecard Implementation


     Rich experience in verticals like FMCG, telecom, energy & utilities, oil and gas, pharmaceuticals, finance, real estate, retail, manufacturing, insurance.


     Functioned as a key player in building BPM training programs and deploying them across the organization.


     Trained close to 400 stakeholders (spanning all levels from Junior Management to Senior Management) in the organizations she has worked with.


    Executed numerous consulting in Business Process Management in India and globally helping organizations achieve significant quantitative and qualitative benefits and institutionalize Operational Excellence and Sustainability practices.


    Was the first in India and among the few globally to be certified at OMG Certified Expert in BPM – Advanced level.


     Interested in fostering Thought Leadership and Innovation to help the industry realize value from BPM and Operational Excellence methodologies.