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17 Years
Not available
Banking and financial services , sales raining, soft skill, life skills. motivational speaking.
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    • Training and Development – Product Training, Process Training, Induction Training, Soft Skill raining, Personality Development Training, Performance Enhancement Training, Sales Trainings, *Strategic Planning *Branch Administration *Retail Banking *Profit Centre Management *Assets Management *Business Development *Operations Management * Client Relationship

    Offering rich training and development experience with the niche expertise of business acumen, record of unblemished service and achievements in the Banking sector across a diverse range of functions. Excellent track records of driving large teams and motivate them to generate higher productivity.




    •  A certified and seasoned Trainer from Indian Institute of Banking and Finance with varied and wide range of Training Experience in the field of Banking, Schools, Freelance and other socially active organizations.
    • A dedicated professional with over 13 years of experience in Branch Banking Operations, Training and development, P&L Management, Asset Management and SME, Back-end Operations, Customer Servicing, Reporting & Documentation, General Administration and Team Management    
    • Certified Bank Trainer and SME certificate holder from Indian Institute of Banking and Finance.
    • Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship, management and planning.
    • Demonstrated experience in creating & executing branch business plans, ensuring branch profitability and planning, implementing & managing areas of responsibility to facilitate continuous improvement.
    • Adept in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.




    Training and Development

    • Training new joiners and making the aware of the Banking rules and regulations. Providing them with the training related to performance enhancement and achieving sales targets.


    Banking Operations Management

    • Conceptualizing and implementing competent plans with a view to penetrate new accounts and expand existing ones for a wide range of banking products / services.


    Client Relationship Management

    • Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.


    Team Management

    • Training & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets and conceptualizing new ideas for training and development of the work force.




    Since May’18: NIIT Ltd. With collaboration with IBFI, as Freelance Trainer – Lucknow

    Key Result Areas:

    • Providing required Training, offering learning and development of candidates according to desired content and skill enhancement by organizations.
    • Identification of training need.
    • Content development.
    • Maintaining MIS on Training Life Cycle.


    Noteworthy Contribution:

    • Providing Induction training to INDUSIND Bank Ltd, Lucknow.
    • Providing Asset Related Training to ICICI Bank Ltd., Lucknow.
    • Providing training to The millennium School for Performance Enhancement to Higher Classes Students.
    • Overall Rating of 4.5 from 5 by candidates attended the training through NIIT with collaboration with IBFI.



    May’14: Axis Bank Ltd., as Manager – Hewett Road Branch

    Key Result Areas:

    • Training, learning and development of new joined staff at branches for day to day smooth working.
    • Scrutiny all the customer complaints and conducting step-by-step analysis of them to reach the root-cause of the complaint and working towards eliminating the same.
    • Handling of audit, and key area of concerns at branches for audit preparation.


    Noteworthy Contribution:

    • Holds the distinction of being appointed as Service Ambassador of Alambagh Branch from Cluster Head in a span of one month of joining.
    • Achieved and awarded by certificates and awards for achieving business targets.
    • Received appreciations from customers and top management for excellence and sincerity.



    Feb’06 - May’14: ICICI Bank Ltd.


    Growth Path:

    Feb‘06 - Jan’08:                    Team Leader Regional Response Center                                        Hazratganj, Lucknow

    Feb’08 - Jul'10:                     Team Leader - Disbursement, Asset Servicing Branch               Hazratganj, Lucknow

    Jul’10 - May’14:                   Customer Service Manager - Alambagh Branch                            Alambagh, Lucknow


    Key Result Areas:

    As Customer Service Manager - Alambagh Branch

    • Training, learning and development of staff.
    • Handled of audit, and key area of concerns at branches for audit preparation.
    • Functioned as Identified Resource i.e. Back-up – DBM (Deputy Branch Manager)



    As Team Leader – Disbursement - Asset Servicing Branch.

    • Handled 4 major products including Personal, Auto, Two-wheeler and Commercial Business Loans.
    • Imparted training to in-house co-workers and retainer about new policies and functioning of the bank
    • Accountable for:
    • Checking KYC guidelines, NDC, and checking other norms
    • Cancellation / re-booking of loans, and handling re-validation process


    As Team Leader - Regional Response Center

    • Entrusted with the responsibility of collaborating the functioning of the back-end (the process team) and the front-end (the sales team and the service team) to increase efficiency and ensure smooth flow of work.



    Noteworthy Contributions:

    As Customer Service Manager - Alambagh Branch

    • Successfully handled profile of Identified Resource since joined branch.



    As Team Leader – Disbursement - Asset Servicing Branch

    • Dexterously handled successful merger of CPA (Credit Processing Agency) and ICICI Bank’s Disbursement Team (known as Project Green House)


    As Team Leader - Regional Response Center

    • Holds the merit of being getting promoted within 6 months of joining. joined as a Team Member in Transaction Department and promoted as Team Leader of Regional Response Center.





    Nov’02 - Feb’06: Flight Couriers Ltd., Lucknow as Customer Service Executive


    Sep’01 - Oct’02: Koshika Telecom Ltd., Lucknow as Customer Care Counselor




    2016                      Certified Bank Trainer (Certificate course through Indian Institute of Banking and Finance)

    2016                      SME certified from Indian Institute of Banking and Finance

    2005                       Masters of Arts (Economics) from Chattrapati Sahuji Maharaj, Kanpur, Kanpur University

    2002                       Bachelor in Arts from I.T.P.G. College, Lucknow, Lucknow University





    • Banking software like Finacle, FCRM, Intellect, CMS, Forex software.
    • Well versed with MS-Office (Word and Excel) and Internet Applications





    Date of Birth:                        4th August 1980

    Address:                                187/ 5, Sector - J, Abmika Vihar, Aashiyana, Lucknow – 226012.

    Languages Known:            English, Hindi and Bengali.