Learning Link-Ups

Facebook GooglePlus Twitter LinkedIn Blog News

Profile

Share On: Share On Facebook  Share On Linked In  Google Plus  Tweet   


Shahzadey Alam

Experience:
Rating:
Location:
Education:
Skills:
7 Years
Not available
Lucknow
MBA
TTT” train the trainer certified. ● In-depth knowledge of real life anecdotes & stories as related to organizations. ● Practical knowledge of appropriate Transferable skills, Mind-Mapping Tools & Spee
 
Show More
 88  Views 
Soft skills, Language, Team building ski
  • Seeking assignments( Full-time/Contractual) in the domain of Training & Development & To obtain a position as Behavioral Skills Trainer with a  dependable company where my experience can be beneficial in the growth of company.

     

    AN OVERVIEW

     

    ●     “TTT” train the trainer certified.

    ●     In-depth knowledge of real life anecdotes & stories as related to organizations.

    ●     Practical knowledge of appropriate Transferable skills, Mind-Mapping Tools & Speed-Reading techniques.

    ●     Providing freelance training services on various training platform to various training institutes & professionals.

    ●     Knowledge and experience in non-IT training and development skills like soft skills & Behavioral.

    ●     Detail oriented with a flexible bent of mind.

    ●     Adaptable and a quick learner; possess skills to work under pressure.

    ●     Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner.

    ●     Believe in continuous learning and an innovative approach.

    ●     Been proactive and focused as a student and professional.

    ●     Team player with strong analytical & organizational abilities.

    ●     Believe in process-oriented approach for gaining long-term results.

    ●     Strong knowledge of soft skills affecting the overall functioning of various industries like telecom, retail, education.

    ●     Excellent evaluative, assessment and training skills.

    ●     Good verbal and written communication skills.

    ●     Good interpersonal abilities.

    ●     Sound knowledge of training needs analysis and various related methodologies.

     

                                                               PROFESSIONAL EXPERIENCE

     

    Communication Trainer” for E&Y International project with Alchemy India ( BPO-DIVISION) – On contract (Apr 2017 to present) Bangladesh,Dhaka.

     

    ·         Providing training on four sections :- Understanding of the Business Process Outsourcing Industry, Introduction to calling tools and equipment

    ·         Understanding the importance of the Communication & Techniques

    ·         Voice & Accent Training

    ·         Understanding the importance of Customer Service, Loyalty, Retention, Word of mouth and Value of CRM

    ·         Using Technology to drive customer service excellence.

                                                                                                                     

    Area covered during training :- Applicable to all current and past freelance training assignments:

     

    Transferable Skills Training: Communication, Research & Planning, Human relations, Organization & Management, Work Survival.

    I have used various models, methods and activities during my training sessions in order to make it more effective and interesting, for example:- “Fishbone” Techniques for problem solving skills, critical skills, & analytical skills.

    “JOHARI WINDOW” & “Transactional Analysis” diagram for Interpersonal Skills & Effective Communication Skills

    Used ‘Kolb’s learning’ Styles to check the effectiveness of training.

    “VAK” Model for learning styles & Myers briggs & Jung’s Personality Types.