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shivani sharma

Experience:
Rating:
Location:
Education:
Skills:
6 Years
Not available
Delhi
B.A(Hons.) in political science
imparting training , content development , facilitating , mentoring and coaching
 
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 40  Views 
soft-skills trainer/product trainer
  • SHIVANI

    Address:  95 Ram nagar, veer bazaar road near Krishna Nagar East-Delhi -110051   /  DOB: 12th February, 1981

    Cell: +91-9560907220/9582849303  Email:   shivani_silky22@yahoo.co.in, silkymusic_veena@rediffmail.com

    ---

    PERSONALITY DEVELOPMENT/SOFT SKILLS TRAINER/Corporate Trainer

     

    Expertise in Training and Development -Soft/ Behavioral skills, personality development programs, organization development;

    Seeking a challenging & rewarding opportunity as a Trainer

    ---

    SUMMARY OF SKILLS

     

    • Certified Service Desk Foundation Trainer from Service Desk Institute (UK)  ,  with a Diploma in Aviation, Hospitality & travel Management from Frankfinn.

     

     

     

     “International  Advanced (Expert) Professional Diploma in Training & Development with Specialization in Stress management and Project Management from American TESOL Institute”.

     

    International Certificate in   “ Time-Management “ from American TESOL Institute”

     

     “International Certificate in Presentation Skills” from American TESOL Institute”

     

    International Certificate in Phonology (Voice & Accent)  from American TESOL Institute.

     

    • An intellectual Training Professional with high caliber and extensive 6 + years of experience  in the realm of Soft Skill/Corporate Training (Corporate Etiquette & Email Writing Skills) & Personality Development, product training , sales training .
    • Adept in effective delivery of training content and to polish training skills including: Effective Presentations Communication Styles,  Assertiveness and Self Confidence.
    • Possess valuable insights, keen analysis and team approach to implement best practices used in handling escalations and organizing training modules, adept at working in high pressure environments with strict deadlines and multiple deliverables. 
    • Successfully developed training and development programs that provide the opportunity for employees to play a key role in the pace of their own professional growth and development hence resulting in higher levels of employee satisfaction, retention rates and increased employees’ efficiency.
    • Demonstrated abilities to motivate and mentor the team, resolve queries, handle escalations with solid contributions across the career path. Highly analytical and creative abilities with excellent skills in organization development and talent building.

     

    Core Competencies:

    Soft skills f Critical Thinking f  Relationship/Influencing Skills f  Human Capital Productivity  f Performance Measurement    Problem Resolution f  Communication Skills f  Organizational Development f Workforce Development   f Analytical ability

    ---

    PROFESSIONAL EXPERIENCE

     

     

    Worked With Amazon Logistics as a “Training Specialist” in Delhi  ( Since July 2015 till April 2016)

     

    1. Delivered Training Programs on Operation of Amazon Logistics to Delivery Associates, Program Support Associates, Supervisor, TL and station manager too.
    2. Refersher Training Program
    3. Delivered trainings on Soft-Skills  - Grooming , Safety & Security
    4. Conduct Evaluation   post Training at all Levels
    5. Delivered Train the Training Program
    6. Delivered Process  training  to merchants/ sellers  and Deliver Process training to Store Team as well.
    7. Assist with Operation Team in peak season  to monitor CS Contacts (Customer requests) of Delhi & NCR at Amazon stations

     

     

     

     

     Worked with Cosmic Structures Ltd as a “Deputy Training Manager” Since March 2014 till 30th June 2015

     

    1. Delivered training programs  on Product , Soft-skills , Sales  and motivational sessions to all staff members , sales executives, Tele callers ,  General Manager   of the company.
    2. Delivered Induction training program and refresher training program.
    3. Created Training Proposal  and Design Document
    4.  Assist Head L&D in Assessment of Training Needs through Surveys ,Interview with employees, etc.
    5. Observe and record individuals’ training needs and report to Head L&D
    6. Record feedback of learners
    7. Create and distribute training material and manuals
    8. Recommend and Implement tools for the evaluation of learning and assist Head-L&D in evaluation
    9. Recommend change in Content and Methods of Delivery
    10. Supervise delivery of External faculty

           

     

     

    “Worked  with “Paragon Realtors” as a Corporate Trainer  Since Jan2012- till Feb 2014  as a full time  Senior Trainer”.

     

    1. Imparted Trainings to all staff members , imparted training to different levels such as - sales executives ,General Manager of the company as well imparted training to MD level also.

     

    1. Conducted training sessions inhouse trainings as well as conduct training sessions for our channel partners                                                        companies in Delhi, NCR.

     

    1. Conducted trainings related to soft-skills, voice-accent, customer-service skills , motivational sessions  and real-estate projects training as well.

     

    1. Soft-skills training includes – personality-development, motivational sessions, spoken-english, goal-setting, stress management, communication skills, time-management, team-building, art of delegation, selling skills, telephone etiquette, customer-service skills , voice-accent and almost all important topics of soft-skills to different level people in an organization.

     

    1. Product training- real estate of Delhi, Ncr of Jaypee group, logix group, wave group, vatika group all renowned groups project training for their residential and commercial projects in our organization as well as to our channel partners too.

     

     

     

    Worked with IACM As a Asst  Training Manager cum Student Relations Jan2011 till Jan2012.

     

    Imparted Trainings to students related To PD , Soft-Skills, Spoken English,  Voice & Accent ,  Interview-Skills.

     

    Co-ordinating Students for their placement Concerns.

     

    Responsible for Organizing all events, Activities  in the Institute.

     

    Responsiblefor all Seminars Related to improve communication Skills of the Students.

     

    Generate Business  through Student Referral.

     

     

    ZEPHYR PVT LTD                                                                                                                                                                        Aug 2010-Nov2010  

    Freelance Soft -skills & Personality Development Trainer 

     

    • Imparted trainings with focus on strengthening  interpersonal/office communication skills, business communication, corporate etiquette, personal/corporate grooming, boss-management, goal management,  motivation,   art of successful negotiations,  art of delegation,  interview-skills, personality development,  stress management, time-management, voice & accent training,  team-building & customer-service-skills related to telecom industry
    • Accountable for making schedules and plans for training sessions to the professionals, incumbents & weak performers as per their needs & requirements
    • Ensure high quality services & maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirement & provide customized solutions

     

    WLC COLLEGE                                                                                                                                                                          July 2008 - July 2010

    Freelance soft-skills cum personality-development trainer

     

    ENTREPRENEUR                                                                                                                                                                   Jan 2004 – March 2008

    Handled family business of ladies Dresses & imparted training in personality development & soft skills

    ---

    ACADEMIA

     

      “International Certified Business Trainer “ in “Business Communication” from   “International BusinessTraining Association” (US).

     

    International Certified Trainer in “Business etiquette” from IBTA (US).

     

    “ International  certified master trainer” in Leadership skills  from IBTA (US)

     

     International  Certificate in “train the trainer” from IBTA (US).

     

    Diploma (Aviation, Hospitality, travel Management) 2006

    Frankfinn, Noida

     

    B.A (Honors) Political Science 2002

    Vivekananda College, Delhi University

     

    Certificate of Service Desk Foundation 2009

    Service Desk Institute (UK)

     

    Certificate course in News-Reading 2003

    Y.M.C.A Delhi

     

    Higher Secondary 1999

    C.B.S.E

     

    Senior Secondary 1997

    C.B.S.E

    ---

    References: Available on request

     

     


     

    SHIVANI

    Address:  95 Ram nagar, veer bazaar road near Krishna Nagar East-Delhi -110051   /  DOB: 12th February, 1981

    Cell: +91-9560907220/9582849303  Email:   shivani_silky22@yahoo.co.in, silkymusic_veena@rediffmail.com

    ---

    PERSONALITY DEVELOPMENT/SOFT SKILLS TRAINER/Corporate Trainer

     

    Expertise in Training and Development -Soft/ Behavioral skills, personality development programs, organization development;

    Seeking a challenging & rewarding opportunity as a Trainer

    ---

    SUMMARY OF SKILLS

     

    • Certified Service Desk Foundation Trainer from Service Desk Institute (UK)  ,  with a Diploma in Aviation, Hospitality & travel Management from Frankfinn.

     

     

     

     “International  Advanced (Expert) Professional Diploma in Training & Development with Specialization in Stress management and Project Management from American TESOL Institute”.

     

    International Certificate in   “ Time-Management “ from American TESOL Institute”

     

     “International Certificate in Presentation Skills” from American TESOL Institute”

     

    International Certificate in Phonology (Voice & Accent)  from American TESOL Institute.

     

    • An intellectual Training Professional with high caliber and extensive 6 + years of experience  in the realm of Soft Skill/Corporate Training (Corporate Etiquette & Email Writing Skills) & Personality Development, product training , sales training .
    • Adept in effective delivery of training content and to polish training skills including: Effective Presentations Communication Styles,  Assertiveness and Self Confidence.
    • Possess valuable insights, keen analysis and team approach to implement best practices used in handling escalations and organizing training modules, adept at working in high pressure environments with strict deadlines and multiple deliverables. 
    • Successfully developed training and development programs that provide the opportunity for employees to play a key role in the pace of their own professional growth and development hence resulting in higher levels of employee satisfaction, retention rates and increased employees’ efficiency.
    • Demonstrated abilities to motivate and mentor the team, resolve queries, handle escalations with solid contributions across the career path. Highly analytical and creative abilities with excellent skills in organization development and talent building.

     

    Core Competencies:

    Soft skills f Critical Thinking f  Relationship/Influencing Skills f  Human Capital Productivity  f Performance Measurement    Problem Resolution f  Communication Skills f  Organizational Development f Workforce Development   f Analytical ability

    ---

    PROFESSIONAL EXPERIENCE

     

     

    Worked With Amazon Logistics as a “Training Specialist” in Delhi  ( Since July 2015 till April 2016)

     

    1. Delivered Training Programs on Operation of Amazon Logistics to Delivery Associates, Program Support Associates, Supervisor, TL and station manager too.
    2. Refersher Training Program
    3. Delivered trainings on Soft-Skills  - Grooming , Safety & Security
    4. Conduct Evaluation   post Training at all Levels
    5. Delivered Train the Training Program
    6. Delivered Process  training  to merchants/ sellers  and Deliver Process training to Store Team as well.
    7. Assist with Operation Team in peak season  to monitor CS Contacts (Customer requests) of Delhi & NCR at Amazon stations

     

     

     

     

     Worked with Cosmic Structures Ltd as a “Deputy Training Manager” Since March 2014 till 30th June 2015

     

    1. Delivered training programs  on Product , Soft-skills , Sales  and motivational sessions to all staff members , sales executives, Tele callers ,  General Manager   of the company.
    2. Delivered Induction training program and refresher training program.
    3. Created Training Proposal  and Design Document
    4.  Assist Head L&D in Assessment of Training Needs through Surveys ,Interview with employees, etc.
    5. Observe and record individuals’ training needs and report to Head L&D
    6. Record feedback of learners
    7. Create and distribute training material and manuals
    8. Recommend and Implement tools for the evaluation of learning and assist Head-L&D in evaluation
    9. Recommend change in Content and Methods of Delivery
    10. Supervise delivery of External faculty

           

     

     

    “Worked  with “Paragon Realtors” as a Corporate Trainer  Since Jan2012- till Feb 2014  as a full time  Senior Trainer”.

     

    1. Imparted Trainings to all staff members , imparted training to different levels such as - sales executives ,General Manager of the company as well imparted training to MD level also.

     

    1. Conducted training sessions inhouse trainings as well as conduct training sessions for our channel partners                                                        companies in Delhi, NCR.

     

    1. Conducted trainings related to soft-skills, voice-accent, customer-service skills , motivational sessions  and real-estate projects training as well.

     

    1. Soft-skills training includes – personality-development, motivational sessions, spoken-english, goal-setting, stress management, communication skills, time-management, team-building, art of delegation, selling skills, telephone etiquette, customer-service skills , voice-accent and almost all important topics of soft-skills to different level people in an organization.

     

    1. Product training- real estate of Delhi, Ncr of Jaypee group, logix group, wave group, vatika group all renowned groups project training for their residential and commercial projects in our organization as well as to our channel partners too.

     

     

     

    Worked with IACM As a Asst  Training Manager cum Student Relations Jan2011 till Jan2012.

     

    Imparted Trainings to students related To PD , Soft-Skills, Spoken English,  Voice & Accent ,  Interview-Skills.

     

    Co-ordinating Students for their placement Concerns.

     

    Responsible for Organizing all events, Activities  in the Institute.

     

    Responsiblefor all Seminars Related to improve communication Skills of the Students.

     

    Generate Business  through Student Referral.

     

     

    ZEPHYR PVT LTD                                                                                                                                                                        Aug 2010-Nov2010  

    Freelance Soft -skills & Personality Development Trainer 

     

    • Imparted trainings with focus on strengthening  interpersonal/office communication skills, business communication, corporate etiquette, personal/corporate grooming, boss-management, goal management,  motivation,   art of successful negotiations,  art of delegation,  interview-skills, personality development,  stress management, time-management, voice & accent training,  team-building & customer-service-skills related to telecom industry
    • Accountable for making schedules and plans for training sessions to the professionals, incumbents & weak performers as per their needs & requirements
    • Ensure high quality services & maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirement & provide customized solutions

     

    WLC COLLEGE                                                                                                                                                                          July 2008 - July 2010

    Freelance soft-skills cum personality-development trainer

     

    ENTREPRENEUR                                                                                                                                                                   Jan 2004 – March 2008

    Handled family business of ladies Dresses & imparted training in personality development & soft skills

    ---

    ACADEMIA

     

      “International Certified Business Trainer “ in “Business Communication” from   “International BusinessTraining Association” (US).

     

    International Certified Trainer in “Business etiquette” from IBTA (US).

     

    “ International  certified master trainer” in Leadership skills  from IBTA (US)

     

     International  Certificate in “train the trainer” from IBTA (US).

     

    Diploma (Aviation, Hospitality, travel Management) 2006

    Frankfinn, Noida

     

    B.A (Honors) Political Science 2002

    Vivekananda College, Delhi University

     

    Certificate of Service Desk Foundation 2009

    Service Desk Institute (UK)

     

    Certificate course in News-Reading 2003

    Y.M.C.A Delhi

     

    Higher Secondary 1999

    C.B.S.E

     

    Senior Secondary 1997

    C.B.S.E

    ---

    References: Available on request