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sumesh chhabra

Experience:
Rating:
Location:
Education:
Skills:
20 Years
Not available
Indore
Graduate
 Evaluating workplaces to assess needed personality traits and skills to make the organization work better  Providing assessments to workers And Sales Team and designed training programs to add
 
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20+ years of rich experience in
  • Training with a growth oriented organization of high repute.


     

    EXECUTIVE SUMMARY

                                      Around 18+ years of rich experience in Service & Training Industry

                                                                                                                                  

    Training & Development

                                                                                                                       -          

    Ø Excellence in steering improvement initiatives, introducing new concepts and managing Training Team.

    Ø A keen communicator with the ability to relate to people across all hierarchical levels in the organisation; possess ability to motivate people to achieve organizational objectives.

     

    AREAS OF EXPERTISE

     

     

     

    Ø Training & Development

    o   Ascertaining the specific training needs of employees and accordingly arranging training programs for improving learning curve.

    o   Identifying training needs, preparing training calendar, monitoring its fullest implementation, measuring training effectiveness and developing training modules for specific trainings.

    o   Formulating & compiling training manuals and other training aids

    o   Ensuring that corporate development tools are known and properly used by employees and facilitating individual development within the approved budget.

     

     

     

     

     

    ORGANIZATIONAL DETAILS

     

    Sept-16 to April-17 as Sr. Training Specialist at TTI Global Ltd.

    It is one of India’s leading Automobile Training Company.

     

    Ø Role:

                      

    Ø  Evaluating workplaces to assess needed personality traits and skills to make the organization work better

    Ø  Providing assessments to workers And Sales Team and designed training programs to address identified issues

     

    Ø Implementing training programs quickly, efficiently and with limited resources.

     

    Ø Organize training courses and orientation sessions that help employees learn necessary job    skills or aid current employees in improving abilities and performance.

     

    Ø Updating supporting document and training material across each service course

     

     

    Ø Measure, evaluate, and ensure integrity and improvement of training.

    Ensuring Program effectiveness and efficiency

    Introducing new methods of training with latest examples of industry.

        Imparting training to mid management, Sales Officers of Dealerships &Conducting Customer Service Trainings.

     

     

     

     

     

     

     

    Aug-14 to Aug-2016 as Training Specialist at Strategic Learning Solutions Pvt Ltd.

    It is one of India’s leading Automobile Training Company.

     

    Ø        Role:

    Ø        Imparted  a Training Activity presently to cater the training requirements of client Tata Motors

    Ø        Measure, evaluate, and ensure integrity and improvement of training

    Ø        Ensuring Program effectiveness and efficiency

    Ø        Introducing new methods of training with latest examples of industry

    Ø        Imparted training to mid management, and Sales Officers

    Ø        Process: Customer Service, Selling Skills, Inventory Management, etc.

     

         Sales Trainer for Tata Motors Commercial Vehicles ( Light, Medium, l vehicles ) for Cargo & Passenger  It includes class room trainings on Competitive selling for Dealer sales executives & Managers following with On Job Training.

     

     

    Dec-12 to Aug-14 ITM University as a Corporate Sales Trainer Baroda

    It is one of India’s leading Sales Training Collage for ICICI & Kotak Bank

     

    Ø Role:

    Ø Handled a Training Activity presently to cater the training requirements of client (ICICI & Kotak Bank)

    Ø Measure, evaluate, and ensure integrity and improvement of training

    Ø Ensuring Program effectiveness and efficiency

    Ø Introduced new methods of training with latest examples of industry

    Imparting training to mid management, Trainers and Sales Officers

    Process: Customer Service, Selling Skills, Inventory Management, etc.

     

    Ø Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance.

    Ø Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

    Ø Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

    Ø Supports training financial objectives by recommending budget items; controlling costs.

    Ø Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

    Ø Accomplishes sales training and organization mission by completing related results as needed.

    Ø Conducting Class room training for Sales Officers.

    Ø Effectively training CASA Sales Officers of ICICI & Kotak Bank and supervisors on techniques for managing sales and ensuring revenues.

    Ø Design session plans which helps in effective delivery and time management with the strict schedule of ICICI & Kotak Bank.

    Ø Assist in creating testing and evaluation procedures.

    Ø Monitor session delivery of the co trainers and give feedbacks

    Ø Offering specific training programs to help candidates improve Product Knowledge, Selling Skills and Communication Skills

    Ø Present training information via role playing, simulations and team exercises.

    Ø Delivering training material to a diverse audience, belonging to different states and culture

    Ø Maintaining corporate responsibility by staying up-to-date with the product and process knowledge and policies of the client.

    Ø Lead trainings for up to 45 employees (in one batch) on a monthly basis.

    Ø Trained Channels and sales executives on product, customer service policies and service level standards.

    Ø Trained the executives in negotiations and time management.

    Ø Trained new sales executives on product, customer service policies and service level standards.

    Ø Trained the executives in negotiations and time management.

    Ø Computed sales prices, total purchases and processed payments.

     

     

    -     Product: Finance.

     

    JULY’10 Dec-12 with Centum Learning LTD As Associate Trainer

    It is one of India’s leading Coaching & Training Company in India

     

    Ø Role:

    Ø Handled a Training Activity to cater the training requirements of client (Bharti Airtel Services)

    Ø Measure, evaluate, and ensure integrity and improvement of training

    Ø Ensuring Program effectiveness and efficiency

    Ø Introduced  new methods of training with latest examples of industry

    Ø Conducted Pilot Batches.

    Imparted training to mid management, Trainers, and call centre executive in;

    -     Behavioural: Effective Communication, Personality Development, Team Building, Time Management, People Sensitivity, etc.

    -     Process: Customer Service, Selling Skills, Inventory Management, etc.

    -     Product: Telecom.

    I have booted for the following Programs during my association:


    Motivational
    Presentation skills

    Time Management

    Coaching Skills

    Sales Training

    Soft Skills

    People Management

    Process Management

    Call Calibration

    Field Training

    Telephone etiquettes

    Interpersonal skills

    Quality Orientation Training.

     

     

     

     

     

     

    Sep’07-May-10 with Teleperformance India As Lead Trainer

    It is one of India’s leading Out Source Company in India

     

    Ø Role:

    Ø Handled a team of Trainers to cater the training requirements of client (Bharti Airtel Services) for 2 circle (Rajasthan & MPCG) presently and will be supporting the upcoming client projects.

    Ø Managed and scheduling regular refresher / customized workshops for teams on new product launch and on basis of audit findings.

    Ø Dealing with Client’s Training Heads of all concerned circles to serve as per their training requirements

    Ø Manage the training staff of permanent & temporary trainers

    Ø Ensure effective resource planning (classes, trainers, temp resources Schedules)

    Ø Manage daily, weekly, monthly training activity

    Ø Measure, evaluate, and ensure integrity and improvement of training

    Ø Ensuring Program effectiveness and efficiency

    Ø Introducing new methods of training with latest examples of industry

    Imparting training to mid management, Trainers, and call centre executive in;

    -     Behavioural: Effective Communication, Personality Development, Team Building, Time Management, People Sensitivity, etc.

    -     Process: Customer Service, Selling Skills, Inventory Management, etc.

    -     Product: Telecom.

     

     

    Highlights

    Ø Pivotal in developing content on core operational and training processes for company

    Ø Distinction of developing assessment tools for career progression from call centre executive to department managers for the smooth flow of operations.

     

    Nov-05-Aug’07 with Bharti  Airtel Service Ltd, Indore as Team Leader

    Airtel is a leading telecom provider in India with its headquarters situated at Indore

     

    Role:

    Ø Executing various activities entailing:

    o   Ensuring development of sales team for achieving the sales targets Index as per the organizations set parameters. making relationships with the old n new clients and working for revenue enhancement for the organization

    o   manage the team of 15 sales executive

    o   Giving sales Training to existing sales team and low performers.

     

    Highlights

    Ø Involved in the Sales training of the new sales executives.

     

    Nov’04-Oct’05 with Aviva Life Insurance Indore as Assts. Sales Manager

    Aviva Life Insurance is Leading Insurance Company in India

     

    Role:

    Ø Create Good Agents for Insurance Sales

    Ø Imparting training to new members on existing processes.

    Ø Responsible for screening the Insurance agents from various job portals, references, institutes, etc. and conducting the initial rounds of interviews

    Ø Scheduling appointments with client and sales the insurance policies.

    Feb’03-Feb’04 with Dish net DSL Ltd as Sales Executive Indore

    Dish net is leading ISP In India

     

    Role:

    Ø Creating the Distributors

    Ø Coordinating Distributors and direct sales team for Internet connections

     

    Nov’1998-Feb’03 with BTA Cell Com Ltd as Senior Sales Executive with (Access Provider) Indore

    BTA Cell com (Idea) is Leading Mobile Company in India

     

    Role:

    Ø Manage team of 20 sales executive 

    Ø Imparting training to new Sales team on existing Plans.

    Ø Responsible for solving billing enquiries

    Ø Retention of customer for a longer period & to convince them to use value added services of Idea Cellular.

     

    Nov 1997’-Nov’ 1998 with MONEY MANAGER INDIA LTD (Citi bank Credit Card Division)

    Money Manager is leading Access Provider of Citi bank Credit card Process in Contrail India

    Role:

    Ø Generating new business for credit cards for the company

     

    ACADEMIC CREDENTIALS

    Ø BA from D.A.V.V Indore