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Vandana Mehra

Experience:
Rating:
Location:
Education:
Skills:
10 Years
Not available
Kolkata
B,A
Hardworking
 
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Softskill Trainer
  • VANDANA MEHRA

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    OBJECTIVE

     

    I want to work with an organization where my skills and experience can be utilized to the maximum. I would like to become an asset for the organization by my hard work, dedication and attitude. Essentially, I would be willing to work for an organization where hard work is recognized and justly rewarded. I have been working as a Freelance Professional Trainer for more than 10 Years, and strive to continue improving my skills set and knowledge in my chosen field.

     

     

    PROFESSIONAL EXPERIENCE

     

    Presently Working As a Senior Freelance Trainer at Grip Consultancy, SB Softskills Academy.

    Have done Projects for NSDC(National Sill Development Corporation) under PMKVY(Pradhan Mantri Kaushal Vikas Yojna)

     

    MCKV Engineering College - Conducted Softskills and Employability Training for the final year engineering students.

     

    Tata Consultancy ServicesSince April of 2016 have been associated with TCSas a Freelance Trainer for numerous AA (Affirmative Action) Projects in A & B level towns and RURAL parts of India.

     

    My Training Responsibilities included:

    • Soft-Skill Training
    • Time Management
    • Self Confidence
    • Handling Pressure
    • Adaptibility

     

    Government College of Engineering Textile Technology, Berhampore– Soft Skill Training of 3rd Year Engineering of all streams focusing on major aspects regarding working out ones Interpersonal skills, Adaptability, Problem-solving skills, Process improvement expertise and Emotional Intelligence

     

    Guru |Gobind Singh Educational Society Technical Campus Bokaro– Soft Skill Training of 3rd Year Engineering and MBAStudents of all streams focusing on all aspects regarding Problem Solving, Adaptability, Strong Work Ethic, Time Management, Critical Thinking, Self Confidence, Handling Pressure.

     

    Rungta College of Engineering, Bhillai and Raipur–Since August of 2015 have conducted training sessions for the Engineering, MBA and Pharmacy students of the college.

     

    My Training Responsibilities included:

    • ATS Training
    • Behavioural Training
    • Mock Interviews

     

    May’2009 – Aug.’2010: with HCL BPO Services Pvt. Ltd, Noida.

      

    [1] Senior Customer Care Executive & Subject Matter Expert

    [2] Promoted as a Quality Analyst

     

    •           British Telecom clients

    •           Handled billing queries

    •           Resolved technical queries related to internet setup

    •           Successfully resolved escalated calls

    •           Supported Sr. Manager in implementing new process initiatives

    •           Imparted product training

    •           Monitored &Analysed Quality of Calls.  

     

    Achievements:

     

               Top performer among the associates.

    •           Achieved R & R seven times till now.

     

    Mar’2008 – Mar’2009: Worked as Centre Manager with Franklyn Institute of Languages, Kolkata                                                

                                       

               Entrusted with revenue generation

    •           Handled admissions.

    •           Supervised the trainers.

    ·        Counseling sessions.

    •           Handled the database.

     

    Nov’2003 – May’2005: Customer Care Executive with Acron Media Technologies,  Bhubaneswar.

     

               Chat and voice calls to resolve issues of the customers

    •           Handled Pre and post sales issues

    •           Sold Government grants

    •           Team handling activities

     

    Achievements: Rewarded R & R

     

    Sept.’1999 – Nov.’ 2003: Business Development Manager, Renesa Events Redefined, Kolkata.

     

               Media planning for LG Electronics, Eastern India.

    •           Handled media for Hindustan Lever Networks.

    •           Arranged Press Conferences.

    •           Responsible for the Product Launch for Whirlpool.

    •           Organized events for Haier, Eastern India.

    •           Organized event for Launch of Tata Indica V-2

     

    FORMAL EDUCATION:B.A (English Hons.) in 1999